EVENT SERVICES

Frequently Asked Questions

Q. Getting Started?

Call us today at 1-XXX-XXX option 1. We are available 24 hours a day, 7 days a week to reserve and conduct Events. When making your reservation, please be prepared to provide:

• Scheduler’s name and phone number
• Moderator(s) name and phone number(s)
• Date/Time/Time Zone of event
• Number of participants
• Estimated duration of event
• Billing code, reference number, name of event
• Application (Training, Employee Meeting, IR, etc.)
• Additional Event Web services required

Once the reservation has been confirmed, you'll receive an email confirmation including all applicable access information, dial in numbers and web links.

Q. Telephone problems?

A. If you have already dialed into the telephone conference and are connected to the conference, please dial * followed by 0 on your telephone touch-tone keypad for assistance.

Please note that our operators will not be able to answer any questions linked to the content or the general organization of the conference.

Q. Web Meeting problems?

A. It is more than likely that there is a quick and easy solution to your problem. So in order to diagnose the issue(s) you are experiencing please start by reading through the following list of our frequently asked questions. If a topic correctly describes your problem, read through the quick help and follow the suggestions provided.

Q. The URL or link that you have is not working?

A. If the link that you have been provided is not working, for example if you get an error message stating "The session you have requested could not be found in our database. Please check the URL and try again" or if you get a 404 error message, then it is more then likely that the URL is incomplete. If the link was sent to you in an email it may have been truncated by your email program’s word-wrapping functionality. Please make sure your link is not split onto two lines nor has any empty spaces. If clicking on the link directly from within the email does not work, try to copy and paste it into your browsers address field making sure to copy and paste the whole url - you may have to do this in two or three steps.

Q. Your event/conference requires registration, but you are unable to register?

A. There may be required fields in the registration page so please make sure that you have filled all of these and try again. If you have already registered and are being asked to do so again or if you are experiencing any other registration problems then please make sure that your computer has cookies and JavaScript enabled. If it is still not working or if you are accessing the event from another computer, you may have to register again.

Q. What is my username and password?

A. If you are behind a firewall, your network may require a user ID and password in order to access the Internet or you may have to reconfigure your proxy settings to access this event, please check with your network administrator. Some events have restricted access and require a password, this will be in form of an extra field on the registration page. Please check your invitation or contact the hosting organization in order to get the password.

Q. You are not able to open up / launch the presentation?

A. If when you click on the registration or submit button nothing happens, please check to make sure that you have selected one of the attendance options available to you (windows media player, real player or teleconference slides) and try again. Most of our presentations are launched in a browser pop-up so you need to make sure that any pop-up blockers that you have on your computer are switched off. If you are unsure how to do this try pressing the “Ctrl” key on your keypad whilst – i.e. at the same time as – you click on the registration or submit button.