EVENT SERVICES

Frequently Asked Questions

Q. You are inside the Webcast player console and the slides are not advancing or are out of synch with the audio - i.e. the slides do not seem to be changing at the right time?

A. It could be that for the event in question that there is just one single holding slide or that the speaker has not yet started to push through his presentation. If you have dialed into the audio telephone conference call and seem to be receiving the slide changes late compared to the speaker speech then try closing down the player console and re-joining selecting the conference call option in order to re-join the Web presentation. If you are sure that you are not receiving the slides that the speaker is referring to and that you have joined the correct participant option then try the following. To get the slides working again, you can either try to clear your browsers cache or you can try to re-fresh / re-launch the presentation console.

Q. You have chosen Real Player or Windows Media to listen / view the Webcast presentation and are experiencing problems receiving the audio and or video?

A. The first thing to be sure of is that you do have installed on your computer the media player plugin in question. More often than not you will have the Windows Media player installed, as this is now standard with all recent computers that run on Microsoft Windows software. So close down the player console and try re-joining making sure to select the Windows Media option. If you are sure that you do have the correct player plugins installed, if you have already listened or watched live streaming Webcasts before then this is more than likely the case, then there could be a number of reasons for the streaming audio/video problems.

Q. The webcast link says that the “event is not currently available”?

A. There may be several reasons for this, including that the event has not yet started or that the archived event have expired.

Q. The download presentation is not working?

A. A simple reason for this could be that the download presentation functionality has been disabled, this is done when the presenters do not wish to let participants download copies of the slides. If this is the case you’ll need to contact the hosting organization of the event directly. Also note that the slides pdf file can be quite heavy and take a while to download especially if your Internet connection is not that fast, so please make sure that you wait a few minutes. Lastly you will need Adobe Acrobat to view the downloaded presentation.

If the above steps have not helped you resolve your problem or if you require further assistance, please contact Globe Customer Service at CS@Globeconferencing.com