Q. For disconnecting a call, what happens if I don't press *9*?

A. It will not create any problem. Occasionally the lines don't disconnect and remain active even after everyone else has disconnected. The moderator should press *9* before disconnecting to ensure that no one remains in the meeting room after the meeting is closed. This is only for security reasons.

Q. I am the moderator and entered my PIN code, but am unable to enter and still hear the music.

A. The moderator should enter the pin in this format: Asterix sign (*) followed by the pin code, again followed by an asterix (*) sign. For example, *12345*. Ensure that the first (*) is pressed firmly as the system will only hear what is entered in between first (*) and the last (*). If you are still unable to enter the meeting after following the above procedure with the correct pin number, please contact your local GLOBE customer support representative for further assistance.

Q. How do I dial-out to an international participant?

A. To dial out from North America to a participant in another country: Press on your telephone keypad, *011 + country code + area code + telephone number* Or if you are a moderator, you can dial out to an international participant from the meeting applet by selecting Meeting/Dial from the top menu. To dial-out to a domestic participant, Enter *1 + area code + telephone number* The moderator can also dial out to a domestic participant from the meeting applet by selecting Meeting/Dial from the top menu. From Europe or Asia Pacific: Press *00 + country code + area code + telephone number* on your telephone keypad. The moderator can also dial out to a domestic participant from the meeting applet by selecting Tools/Dial Participants from the top menu.

Q. There is disturbing noise, music, or echo in my conference.

A. Noise in the conference can come from a variety of sources. Check if there are cell phones or speaker phones nearby. A bad or slow connection from one of the callers may also be a reason. If the noise has begun, following the entry of a particular participant, press *2* to disconnect this last incoming line. Participants with noise on their line can activate self-mute, by dialing * 6 *. Also, moderators must tell their participants to pick up the receiver if they are on a speaker phone, dial-in on a land line, then hang up and dial back again into the conference. You may also contact customer support for further assistance in isolating the offending line.

Q. How do I get my own GLOBE Meeting Center number?

A. To obtain your own GLOBE Meeting Center number, contact your local GLOBE Conferencing customer support representative.

Q. Can the participants talk to each other before the moderator dials in to the meeting?

A. Anyone who dials-in before the moderator will be put in a "waiting room" listening to music until the moderator opens access to the main meeting room. The participants will not be able to speak to each other while they are in the waiting room.

Customer Support

Q. Can I still get operator assistance on a conference managed through GLOBE Meeting Center?

A. GLOBE Meeting Center provides 24x7 customer support. Moderators can dial customer service directly during the meeting using their telephone keypad or the GLOBE Meeting Center web interface. The customer support representative and the moderator are automatically placed in a sub-conference room in order to not disturb the other participants of the meeting.

Q. What happens if I have a problem?

A. Customers may choose from three ways of contacting customer support:
Dial * 10 * on their telephones
Click on “Dial Customer Support” from within the GLOBE Meeting Center web applet.

Requirements and Downloads

Q. What technology/infrastructure is needed to support GLOBE Meeting Center?

A. GLOBE Meeting Center uses the ASP (Application Service Provider) model. GLOBE Meeting Center is a service, not a product; therefore, there is absolutely no on-site infrastructure required from the customer perspective. GLOBE provides the global infrastructure and sells access to this infrastructure via the GLOBE Meeting Center service.

Q. How long does it take to install this service on the computer?

A. A small download of the GLOBE Meeting Center application is required for moderators. There are no downloads required for participants. Moderators can download the GLOBE Meeting Center application (GLOBE Meeting Center 4.0) via the Tools section of their online account.

Q. Where do I download a new version of my browser?

A. If you are updating Microsoft Internet Explorer, visit www.microsoft.com/windows/ie/ and look for “security updates”. This will allow you to install the latest patches for IE